Frequently Asked Questions & Policies

Orders for HOUSE OF EMRO products are batch pre-order only, and sold in seasonal collections. Household collections from Jordan Emro Design are wholesale only and subject to minimum order quantities.

Estimated production lead times are outlined in the description, as well on order confirmations.

We do not accept returns of items or refunds or services delivered, however if you receive items that are damaged please flag immediately with us via our contact page.

Design services are conceptual only and not meant to be used for installation or architectural elevations unless otherwise noted.

Invoicing for Services:

• All services requested/rendered require either full payment upfront, or a 50% nonrefundable deposit, and are subject to change orders depending on pricing and availability of materials.

• Project hours will be itemized on invoices as “Work Hours” as defined below.

Work Hours:

• Billable Hours:

  Time spent on client-related tasks directly contributing to the project's progress, including meetings, research, drafting, and client correspondence.

• Non-Billable Hours:

  Time spent on internal tasks, such as administrative work, staff meetings, or personal breaks, which are not directly related to client work.

Can I reschedule my appointment or consultation?

• Yes, simply reach out to us via our email.

Where can we ship to?

• Shipping availability & fees for special order or custom projects can be quoted individually. For standard shop orders we ship USPS.

When will I receive order updates?

• We will email you when an order has been confirmed and processed as well as provide any relevant shipping updates.